Ruby PH Privacy Policy – How We Protect Your Data

1. Who We Are

Ruby PH is an online gaming and entertainment platform operating at rubyph.net, serving players across the Philippines. We offer a wide range of games including online slots, fishing games, color game, card games, virtual sports, and live casino. When we say "Ruby PH," "we," "us," or "our" in this Privacy Policy, we are referring to the platform and its operators.

This Ruby PH Privacy Policy applies to all information collected through our website, mobile-optimized interface, and any related services. It covers how we handle the personal data of every registered player, visitor, and anyone who contacts us through official channels.

We are committed to protecting your privacy and complying with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC). By using Ruby PH, you acknowledge and accept the practices described in this Privacy Policy.

2. Personal Data We Collect

When you interact with Ruby PH, we collect different types of personal data depending on the nature of your activity. Here is a breakdown of what we typically collect:

We only collect the data that is necessary for the purposes described in this Ruby PH Privacy Policy. We don't collect data just for the sake of it — that's a promise.

3. How We Use Your Personal Data

Ruby PH uses the personal data we collect for clear, specific, and legitimate purposes. Here is exactly how your data is used:

• Account creation and management: Setting up and maintaining your Ruby PH player account, including password resets and profile updates.
• Identity verification: Confirming your identity during registration and before large withdrawals to prevent fraud and underage gambling.
• Transaction processing: Handling deposits and withdrawals securely through your chosen payment method (GCash, Maya, GrabPay, Coins.ph, InstaPay, BDO, BPI, UnionBank, Visa/Mastercard).
• Personalization: Tailoring your Ruby PH experience, including game recommendations, bonus offers, and interface preferences based on your activity.
• Customer support: Responding to your inquiries, resolving disputes, and handling complaints effectively.
• Security and fraud prevention: Monitoring for unauthorized access, unusual betting patterns, collusion, and other violations of our Terms and Conditions.
• Legal and regulatory compliance: Meeting our obligations under Philippine gaming regulations, AML laws, and the Data Privacy Act.
• Marketing communications: Sending you promotions, bonuses, and news about Ruby PH — but only if you have opted in. You can unsubscribe at any time.
• Platform improvement: Analyzing usage patterns and feedback to improve Ruby PH's games, features, and overall user experience.

We do not use automated decision-making or profiling in ways that would produce significant legal effects on you without your knowledge.

4. Legal Basis for Processing Your Data

Under the Philippine Data Privacy Act and applicable regulations, Ruby PH processes your personal data based on the following lawful grounds:

• Contract Processing your account registration, deposits, withdrawals, and game play is necessary to fulfill our contractual obligations to you as a player.
• Legal Obligation KYC verification, AML monitoring, and regulatory reporting are required by Philippine law and our operating license conditions.
• Legitimate Interest Fraud detection, platform security, and service improvement are necessary for our legitimate business interests, provided they do not override your rights.
• Consent Marketing emails, push notifications, and optional analytics tracking are only processed with your explicit consent, which you can withdraw at any time.

When we rely on consent as the legal basis, we will always make it clear what you are agreeing to and how to withdraw that consent if you change your mind.

5. Sharing Your Personal Data

Ruby PH does not sell, rent, or trade your personal data to any third party for their own commercial use. Full stop. We may, however, share your data with the following categories of recipients strictly for the purposes outlined in this Privacy Policy:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay, and partnered banks and card networks are given only the transaction data needed to process your deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers that help us verify your identity securely and in compliance with Philippine regulations.
• Game software providers: Licensed game developers whose games are hosted on Ruby PH may receive anonymized session data for technical support purposes.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud detection vendors that operate under strict data processing agreements with Ruby PH.
• Regulatory and law enforcement authorities: We are legally required to share relevant data with PAGCOR, the NPC, AMLC, or other Philippine government agencies when lawfully requested.

All third parties that process data on our behalf are bound by confidentiality agreements and are required to handle your data in accordance with this Ruby PH Privacy Policy and applicable Philippine laws.

6. Cookies & Tracking Technologies

Ruby PH uses cookies and similar tracking technologies to improve your experience on our platform. Here is what you need to know:

• Essential cookies: Required for the platform to function — things like keeping you logged in and remembering your preferences. These cannot be disabled.
• Analytics cookies: Help us understand how players use Ruby PH so we can improve the experience. These are only placed with your consent.
• Marketing cookies: Used to show you relevant promotions and track the effectiveness of our campaigns. Consent is required before these are placed.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect some features of the Ruby PH platform. We do not use cookies to collect sensitive personal data like passwords or payment details.

7. Data Retention

Ruby PH retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by Philippine law. Here is a general guide to our retention periods:

• Active account data: Retained for the lifetime of your Ruby PH account plus a minimum of 5 years after account closure, as required by AML regulations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years in compliance with AMLC and PAGCOR record-keeping requirements.
• Customer support communications: Retained for up to 3 years from the date of the last interaction.
• Marketing data: Retained until you withdraw your consent or for a maximum of 2 years from your last engagement, whichever is earlier.

Once your data is no longer required, it is securely deleted or anonymized so it can no longer be linked back to you.

8. Your Data Rights

As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by Ruby PH:

• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your data is inaccurate or outdated, you can request that we correct it.
• Right to Erasure: Under certain circumstances, you can request that we delete your personal data. Note that some data must be retained to comply with legal obligations.
• Right to Object: You can object to the processing of your data for direct marketing or legitimate interest purposes.
• Right to Data Portability: You can request your data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe we have mishandled your data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, simply email us at privacy@rubyph.net or contact our support team via Live Chat. We will respond to all valid requests within 15 business days. We may ask you to verify your identity before processing the request.

9. Data Security Measures

Ruby PH implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These include:

• TLS (Transport Layer Security) encryption for all data transmitted between your browser and our servers
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication (MFA) for all internal staff access to production systems
• Regular security audits and penetration testing by independent cybersecurity firms
• 24/7 monitoring for unusual access patterns and potential data breaches
• Strict access control policies — staff only access data on a need-to-know basis
• Regular staff training on data privacy and security best practices

While we do everything reasonably possible to protect your data, no system is completely impenetrable. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the National Privacy Commission within 72 hours of becoming aware of the breach, as required by law.

10. Children's Privacy

Ruby PH is strictly an adult platform. Our services are intended exclusively for individuals who are at least 21 years of age, in compliance with Philippine gaming regulations. We do not knowingly collect personal data from anyone under 21.

If we discover that a minor has provided us with personal information or created an account, we will immediately delete all associated data and close the account. If you are a parent or guardian and believe your child has registered on Ruby PH, please contact us at support@rubyph.net right away so we can take appropriate action.

We encourage parents and guardians to install parental control software and monitor their children's online activity to prevent underage access to gambling platforms.

11. Updates to This Privacy Policy

Ruby PH may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our platform. When we make material changes, we will:

• Post the updated Privacy Policy on this page with a revised "Last updated" date
• Send registered players an email notification summarizing the key changes
• Display an in-platform notification for at least 14 days following a material update

We encourage you to review this page periodically to stay informed about how Ruby PH protects your privacy. Continued use of our platform after a policy update constitutes your acceptance of the revised Privacy Policy.

12. Contact Our Data Privacy Team

If you have any questions, concerns, or requests related to this Ruby PH Privacy Policy or the handling of your personal data, our dedicated data privacy team is here to help:

We aim to respond to all privacy-related inquiries within 5 business days. For complaints that cannot be resolved directly with Ruby PH, you may contact the National Privacy Commission (NPC) of the Philippines at privacy.gov.ph.